In this way, we aim to offer all our partners a global service that we believe is fundamental to add value to our work and compensate for our customers’ trust every day.
In Novafruit, a specific office exclusively takes care of transport and documentation.
We rely on professionally trained staff in the sector.
We update our team on issues related to the shipping of fresh products and related documentation, on the protocols for the import/export of fruit products between the various countries of origin and destination and on the necessary certifications.
Directly on our website, through a simple link, it is possible to track the status of shipments in real-time. We constantly verify those data with the shipping companies, with updates to the schedule and reports of any changes, advances or delays of the same.
At the same link, you can also find data on the status of the documentation attached to the website as it is issued and possibly updated or modified as needed.
For each load, based on the origin and destination of the goods, we select the best ship or air transport service for our customers.
We evaluate reliability, transit times, costs and all the additional benefits of the shipping or air companies.
Finally, we place temperature recorders on our cargoes to monitor the cold chain during transport. Generally, and when allowed, we also use remotely controlled GSM recorders, through which we can verify the temperature data even while travelling.
These steps prevent all problems due to abnormal temperature changes. We timely intervene with the necessary checks on arrival in case of need.